Returns Policy
Our no.1 goal is for you to love shopping with us and for your pampered pooch to enjoy the benefits of our supplements, however, we know that sometimes you may want to return or exchange one of our products.
30 day money back guarantee
For orders made directly through the Vitasure website, we provide a no–quibble 30 day money back guarantee. Whether you have simply changed your mind about the product or your dog is super fussy and won't eat the supplement, simply return the product within 30 days of your PURCHASE date (please see your order confirmation email) and we'll give you a 100% refund.
Please note that all returns must be pre-approved by customer service - see contact details below.
Our money back guarantee is for all orders within the UK that do not solely contain Sale or Clearance items.
Returns Policy
Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. If you are returning an opened item, your return must be logged with our customer service team.
To complete your return, we require a receipt or proof of purchase.
How do I return my order?
To return your order, please contact our customer service team within 30 days of your order date using one of the following methods:
- Telephone – 07721 007 422
- Email - Email us at: info@vitasure.co.uk
- Write to Us - 2 Willow Place, Rosier Commercial Centre, Coneyhurst Road, Billingshurst, West Sussex, RH14 9DE
We are available five days per week for any customer service queries. Our customer service hours are Monday to Friday, from 9am to 5pm.
Vitasure Ltd is registered in England & Wales, Company Number: 13861244. Registered office: The Old Casino, 28 Fourth Avenue, Hove, England, BN3 2PJ. Registered VAT number 248023422.
Where should I send my return?
Once you have spoken to our customer service team, we will ask you to send your return to:
Vitasure Ltd
2 Willow Place
Rosier Commercial Centre
Coneyhurst Road
Billingshurst
West Sussex
RH14 9DE
When will I receive the refund?
Once we have received your return, we will send you an email to let you know we have received the item, and if a refund is approved, we will process this straight away. A credit will be applied to your original method of payment which should reach your account within a few days.
If you have not received your refund after a few days, please contact your credit card or bank. If the payment is still not received, please contact us and we can investigate.